My Bookings

Terms & Conditions

1. Introduction

By booking with Hobbs Transfers, you agree to the following Terms & Conditions.

All bookings made via our website, phone, email, or chat are considered an offer to use our services. We reserve the right to accept or decline any booking at our discretion.

These Terms are governed by the laws of England, and any disputes will fall under the jurisdiction of English courts.

2. Bookings

We aim to process all bookings accurately and efficiently. Confirmation details will be shared via email or your provided contact method.

  • Customers must ensure all booking details are correct
  • Changes should be requested in advance (subject to availability)
  • We are not responsible for incorrect details provided during booking

3. Pricing

Prices are based on the information provided at the time of booking.

  • Prices may change if booking details are incorrect
  • We reserve the right to correct any pricing errors
  • Updated pricing will be communicated where applicable

4. Vehicle Selection

Customers are responsible for selecting the correct vehicle based on passenger count and luggage.

If the selected vehicle is not suitable, changes or additional charges may apply.

5. Passenger Conduct

For safety and comfort:

  • Smoking (including e-cigarettes) is not permitted
  • Alcohol consumption is not allowed
  • All passengers must wear seatbelts

We reserve the right to refuse service in case of inappropriate behaviour.

6. Waiting Time

  • Airport pickups include complimentary waiting time after landing
  • Other pickups include a limited free waiting period
  • Additional waiting time may be charged

7. Cancellations & Refunds

We offer a flexible cancellation policy:

  • Free cancellation is available within the allowed time frame
  • Late cancellations may incur charges
  • No-shows are non-refundable

Refunds are processed based on the timing and booking conditions.

8. No-Show Policy

A booking is considered a no-show if:

  • The passenger does not meet the driver at the agreed time/location
  • No contact is made within the waiting period

No-shows are non-refundable.

9. Route & Journey

Drivers will choose the most efficient route based on traffic and road conditions.

If a different route is requested, additional charges may apply.

10. Additional Stops

Extra pickups or drop-offs may result in additional charges depending on distance and time.

11. Luggage & Personal Belongings

Passengers are responsible for their luggage.

Hobbs Transfers is not liable for lost, forgotten, or damaged items during the journey.

12. Liability

While we aim to provide a reliable service:

  • We are not responsible for delays caused by traffic, weather, or unforeseen events
  • We are not liable for missed flights or connections
  • Liability is limited as permitted by law

13. Children & Minors

Children should be accompanied by an adult unless agreed otherwise.

Child seats can be requested during booking (subject to availability).

14. Pets

Pets must be declared at the time of booking.

They should be safely secured. Guide dogs are permitted.

15. Payments

We accept:

  • Online card payments
  • Cash payments
  • Secure payment links

Additional charges may apply depending on the payment method.

16. Fraud & Security

To ensure safety:

  • Bookings may require verification
  • Vehicles may have security measures in place

17. Amendments

Hobbs Transfers reserves the right to update these Terms & Conditions at any time.